Return Policy

7-Day Return Window

We accept returns on all instruments within 7 days of delivery. No questions asked. If you're not satisfied with your purchase for any reason, contact us and we'll arrange a return.

Condition Requirements

Returned instruments must be in the same condition as received — unmodified, with all original accessories, case, and documentation included. Instruments showing signs of damage or modification beyond normal inspection will not be accepted for a full refund.

How to Start a Return

1. Email us at admin@goodbridgemusic.com with your order number and reason for return.
2. We'll confirm the return and send you the return instructions within 1 business day. Return shipping is paid by the buyer — unless the item arrived not in the condition described, in which case we'll send you a prepaid return shipping label.
3. Pack the instrument securely using the original packaging if possible.
4. Drop the package at any authorized FedEx or UPS location.

Refund Process

Once we receive and inspect the returned instrument, refunds are processed within 3–5 business days to your original payment method. You'll receive an email confirmation when the refund is issued.

Exchanges

Want a different instrument instead of a refund? We're happy to facilitate an exchange. Reach out to our team and we'll help you find the right match.

Vintage & Consignment Items

Vintage instruments and consignment items are subject to the same 7-day policy. Please review item descriptions and photos carefully before purchasing — our grading is detailed and accurate, but vintage instruments are unique objects and minor variations are inherent to their character.

Questions?

If you have any questions about a return or exchange, our team is here to help.